FAQs

What currency are the prices on the site?

All prices are in USD.

When will my order ship?

We try our best to ship items as fast as we can. Please allow 2-5 days production time for your order to ship out, average shipping times are 7-14 days. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business days please email us at info@thezodiacshopp.com.

Can I return my order?

We offer a 100% money back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include the name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty. You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?

If you have misspelled or input an incorrect address, simply reply to your order conformation email and confirm as soon as possible. If the address is indeed incorrect, kindly notify us via email at info@thezodiacshopp.com. We are able to correct the address within 24 hours. 

How long does shipping take?

Shipping times vary as we do ship across the United States from different fulfillment centers based on your location. The average shipping time is 7-14 business days depending on stock availability.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help! Please send us an email to info@thezodiacshopp.com and we will assist you in any way we can. For a prompt response please attach your order number and address the problem clearly.

Why does my item have a strong smell?

All items are printed to order. A fixative agent applied to the printed design can smell a bit like vinegar. This completely goes away after the first wash. Always wash your item prior to wearing or using it for the first time.